Refund policy
Return & Refund Policy – Balibody
At Balibody, we strive to ensure our customers are fully satisfied with their purchases. If you are not completely happy with your order, we’re here to help.
Returns
You have 30 days from the date of delivery to request a return.
To be eligible for a return:
- The item must be unused and in the same condition that you received it
- The item must be in its original packaging
- Proof of purchase (receipt or order confirmation) is required
Certain items cannot be returned, including:
- Personal care products that have been opened or used
- Gift cards
- Final sale items
Refunds
Once we receive and inspect your returned item, we will notify you of the status of your refund.
If approved:
- Your refund will be processed to your original payment method
- Please allow 5–10 business days for the refund to appear on your account
Late or Missing Refunds
If you haven’t received your refund yet:
- Check your bank account again
- Contact your credit card company (it may take some time before your refund is officially posted)
- Contact your bank for processing times
If you’ve done all of this and still have not received your refund, please contact us at:
support@balibody.com
Exchanges
We only replace items if they are defective or damaged.
If you need an exchange, please contact us at:
support@balibody.com
Shipping Returns
Customers are responsible for paying return shipping costs unless the item is defective or incorrect.
Shipping costs are non-refundable. If you receive a refund, the cost of return shipping may be deducted.
Damaged or Incorrect Items
If you received a defective, damaged, or incorrect item, please contact us within 48 hours of delivery with photos as proof.
Contact Us
If you have any questions about our Return & Refund Policy, please contact us:
Email: support@balibody.com