Privacy policy

Privacy Policy – Balibody

Last updated: April 27, 2026

Balibody is responsible for this store and website, including all information, content, features, tools, products, and services related to providing you, the customer, with a personalized shopping experience (the “Services”). Balibody is powered by Shopify, which allows us to provide the Services to you.

This Privacy Policy describes how we collect, use, and share your personal information when you visit, use, or make a purchase from the Services, or otherwise communicate with us.

By accessing or using any of the Services, you acknowledge that you have read and understood this Privacy Policy.

Personal Information We Collect

When we refer to “personal information,” we mean any information that identifies or can be associated with you.

We may collect the following categories of personal information:

  • Contact Information: name, address, billing address, shipping address, phone number, and email
  • Financial Information: payment details, credit/debit card numbers, bank account details, and transaction data
  • Account Information: username, password, preferences, and settings
  • Transaction Information: items viewed, added to cart, purchased, returned, or exchanged
  • Communication Data: information you provide when contacting customer support
  • Device Information: IP address, browser type, and device identifiers
  • Usage Data: how you interact with our website and services

How We Collect Information

We collect personal information:

  • Directly from you: when you create an account, place an order, or contact us
  • Automatically: through cookies and similar technologies
  • From service providers: such as payment processors and analytics tools
  • From partners or third parties

How We Use Your Information

We use your personal information to:

  • Provide, operate, and improve our Services
  • Process orders, payments, returns, and exchanges
  • Communicate with you about your account or orders
  • Personalize your shopping experience
  • Send marketing and promotional communications
  • Prevent fraud and ensure security
  • Comply with legal obligations

Sharing Your Information

We may share your personal information with:

  • Shopify and service providers (payment processing, shipping, analytics, hosting)
  • Marketing and advertising partners
  • Affiliates and business partners
  • Legal authorities when required by law

Shopify Integration

Our store is hosted on Shopify. Your information may be processed by Shopify and shared with third parties in different countries to provide and improve the Services.

For more details, please review Shopify’s Privacy Policy:
https://privacy.shopify.com

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices or content.

Children’s Information

Our Services are not intended for individuals under the age of 16. We do not knowingly collect personal information from children.

Data Security

We take reasonable measures to protect your information. However, no system is completely secure.

Data Retention

We retain your personal information only as long as necessary to:

  • Provide our Services
  • Comply with legal obligations
  • Resolve disputes

Your Rights

Depending on your location, you may have the right to:

  • Access your personal data
  • Request deletion
  • Correct inaccurate information
  • Request data portability

To exercise your rights, contact us using the details below.

Marketing Preferences

You can unsubscribe from promotional emails at any time using the link provided in our emails.

International Transfers

Your information may be transferred and processed outside your country, including the EU and UK, using legally approved safeguards.

Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page.